Returns and exchanges
Need to return or exchange something?
You have 30 days from receiving your item to register your return.
Before you return
Here's a quick checklist before you send your item back.
✅ The item is unused
✅ All tags must still be attached
✅ Original packaging
✅ Within 30 days
Items that can't be returned
Underwear and swimwear can't be returned for hygiene reasons.
Items that are used, washed, damaged or dirty, items with makeup stains or pet hair, items missing their tags, or items not returned in their original packaging may be rejected.
Want to exchange?
Exchanges are FREE. You can exchange the item you return for a different size or another product.
How it works
01
Register your return as an exchange.
02
Follow the return instructions you receive by email. Send the item back to us.
03
Once we've received your parcel, we'll send you a gift card matching the value of the item.
04
Use the gift card to order the size or product you want.
Want a refund?
Would you rather have a refund?
How it works
01
Register your return for a refund.
02
Follow the return instructions you receive by email. Send the item back to us.
03
We receive and check your return.
04
Your refund is processed and paid back to your original payment method.
Return fee
The return fee depends on how many items you return.
The return label includes tracking and insurance in case your parcel gets lost in transit.
The original shipping cost is not refunded, and the return fee is deducted from your refund amount.
| Number of items | Return fee |
|---|---|
| 1–4 items | 59 kr |
| 5–8 items | 99 kr |
| 9–11 items | 199 kr |
| 12–15 items | 299 kr |
| More than 15 items | 399 kr |
Important before you send your return
Returning the item in its original packaging?
Make sure the original shipping label has been removed, covered or clearly crossed out before you send your return. This helps avoid problems in transit.
❕ Did you get the message “Registration failed / Contact customer service” after registering?
Don't worry. In some cases, your return may still have been registered. Check your spam or junk folder first. If the registration was successful, you may already have received the email with your return information there.
Received a wrong or faulty item?
Contact us at post@famme.no
Include your order number and describe the problem.
