Privacy policy

OUR PRIVACY POLICY

FAMME fully respects your privacy concerning the processing of the personal data that you, as a customer, provide us with. By providing us with your data, you consent to FAMME using the collected data to fulfill our obligations to you, thereby providing you with the highest level of service possible. The aim of processing and registering your data is solely to prepare, process, and complete your order, to improve our customer service, and for marketing purposes. We will not sell, rent, or transfer your personal data to any unrelated third party for marketing purposes.

Data transferred to a third party is solely used to fulfill FAMME’s obligations to you as a customer. FAMME may transfer data to FAMME’s subcontractors in connection with deliveries (for example, your address, which is necessary for our shipping agents to deliver your order).

You may at any time write to FAMME and withdraw your consent to let FAMME use your data for marketing purposes (for example, by sending you newsletters, offers, etc.). If you wish to change your registered personal data or have any questions about the personal data we have registered.

COOKIES

There are various technologies, including one called cookies, which can be used to provide you with tailored information from a website. A cookie is an element of data that a website can send to your browser, which may then store it on your system. Some FAMME pages use cookies or other technologies so that we can better serve you when you return to our site. For example, we use these cookie files to track your clicks as you navigate through the FAMME website, to keep track of items you put into your shopping cart, to tell us whether you have visited FAMME previously, and to help us determine whether you came to FAMME from a particular Internet link or banner advertisement. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it.

There are two types of cookies: the first cookie is stored as a file on your computer for a longer period of time. It is used to identify any previous contact between us and your computer. The second type is called a session cookie, which is temporarily stored in the computer’s memory while you are browsing the website. The session cookie will not be stored in your web browser for a long period, but disappears when you close your browser session.

PAYMENT

Payment can be made by credit card, direct debit, or as may otherwise be instructed at the Web Shop. Where payment is subject to validation and/or authorization by a card issuer or bank or to credit validation, any Order Confirmation is subject to such validation or authorization. We cooperate with an authorized payment service provider (PSP), who processes your personal details in accordance with the international security standard PCI DSS, developed by international credit card companies such as VISA, MasterCard, and Diners. All transactions will be sent through SSL (Secure Sockets Layer) in encrypted form, and all card details and payment information will be protected and processed with a high level of security.

In order to offer you Klarna’s payment options, we will pass on to Klarna certain of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.

CONFIDENTIALITY

FAMME recognizes the importance of protecting our customers’ privacy. We ensure that all information you provide us when using our services on FAMME’s webshop is protected.

FAMME has taken technical and organizational measures to protect all data from unintended changes, unauthorized access or distribution, accidental loss, and any other form of unauthorized use. However, FAMME cannot guarantee that the webshop is free from technical defects, viruses, or spam at all times. Some functions on the webshop may be inaccessible during short periods for maintenance and updates.

RESPONSIBILITY

FAMME is not responsible for the technical equipment and software needed to use the webshop. During short periods, there may be maintenance disruptions, etc., and FAMME is not responsible for any disturbances, disruptions, or other problems that may occur in connection with this. FAMME cannot guarantee that the webshop will always be free from defects such as viruses or spam.

FORCE MAJEURE

Force majeure occurs when external circumstances substantially prevent the performance of an obligation under the agreement, for example, war, state intervention, strikes, staff illness, shipping disturbances, restrictions on energy supplies, bans, restrictions, declined permissions, import and export restrictions, natural disasters, accidents, etc., which could not reasonably have been foreseen when entering into the agreement and which could not reasonably have been avoided or overcome. This applies both to FAMME and to FAMME’s subcontractors.

In the event of force majeure, FAMME’s obligations are deferred. If the period of force majeure is not of a temporary nature, you and aim'n have the right to cancel the purchase agreement without any obligation to pay indemnity arising. Such measures are carried out by contacting FAMME’s customer service.

DISPUTES

If a dispute regarding these terms and conditions arises, the consumer should contact FAMME’s customer service and try to resolve the disagreement as a first step. A dispute arising out of these terms and conditions shall be brought to the court in the place where the defendant resides.

COPYRIGHT

The content of the webshop is copyright-protected and is the property of FAMME. All intellectual property rights to the content of the webshop belong to FAMME. It is allowed to download, print, copy, and blog about the material on the webshop for your personal purposes, however not for business purposes. This presumes that the material is not changed and that all intellectual property rights remain reserved at FAMME. It is allowed to link to the webshop. All rights reserved. Photographs on the webshop are not to be copied.

You have of course the opportunity to inform us in writing at any time that you do not wish for your personal data to be used for marketing purposes.

Payment by card

Card numbers are not stored beyond what is necessary to ensure effective management of any problems with charges, cancellations, and credits.

Cookies

Cookies are a text string that is stored on your PC when you visit. This is necessary when you need to register and complete a purchase (it is possible to view products without using cookies).

We store a permanent cookie that is used to recognize you when you return. This is deleted when you log out of your account.

We also collect and retain log data about which categories and products our customers click or search for, to learn what our customers are interested in, as well as improve product selection and offers. This information is also used to enable us to display related products on the site. The information is also used to produce traffic statistics for capacity planning, among other things.

Personal data to third parties

FAMME does not sell personal data to third parties, nor do we exchange or forward such information to third parties. Outsiders may only gain access to the information if this is necessary to perform certain services for FAMME. In such cases, strict agreements are made to safeguard information security, and FAMME will always determine how the processing of the information is to be conducted. FAMME is responsible for the processing of personal data as described above, as stated by the CEO.